24 Hour Cleaning Company
Privacy Policy
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we also collect personally identifiable information (including name, contact information, email; payment details (including credit card information), comments, feedback, recommendations, and personal profile. We do not sell any client information on this website. All information collected is kept confidential.
Service Policy
If you need to cancel your scheduled appointment, we require notification 48 hours prior to the cleaning date. Please note, if we are not notified of your cancellation, or if we cannot get access to your property on the day of your scheduled cleaning, you will incur a minimum fee of 50% of the clean price. Our services fees are non refundable. We can always provide a re-clean with in 48 Hrs. We are always willing to help and work together with our clients. Please call us and let us know if any issues arise. You can always reach 24 Hour Cleaning Company at (512)661-1025 or via email 24cleann@gmail.com
The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. Our employees cannot touch or pick-up vomit, blood, pet/human urine, or excrement, including emptying/cleaning litter boxes. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
24 Hour Cleaning Company reserves the right to remove its employees from your home, should the environment become unsafe or if we feel that a home has the potential to be considered a biohazard. If this is the case, we have the right to refuse service.
We require a safe working environment, including people, property, and pets. Just as you expect our staff to ensure your safety as they are working, we must be able to make sure they will be safe as well.
It is to the client’s advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At 24 Hour Cleaning Company, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
Insect infestation can be an issue and may prevent us from cleaning your home. If we encounter an infestation of ants, termites, roaches, bed bugs, etc., we will not clean until the problem has been dealt with.
We Thank you for your understanding and look forward to working with you.